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Your Questions Answered

All the Information You Need to Know

Looking for a reliable Home Health Care Service that guarantees exceptional home care services in the greater Derby and surrounding area? At CaringLinks Ltd, we care about the wellbeing and health of all of our patients, and go the extra mile to make sure you are satisfied with our services. We’ve compiled a list of questions and answers to make your experience with us all the more pleasant. Look at the answers to some of the most common questions, and contact us today!

All staff are given full training whether they work in the office or in care. 
CaringLinks  Staff work towards or have already achieved their NVQ in Health and Social Care or Office Administration if they work in the office.
Training is delivered  taking an eclectic approach combining face to face training e- learning, visits from an external provider and  attending training at the Royal Derby Hospital if specialist training is required. 
 

Deciding on the right care at home is an important decision to make.

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So decide;

 

  • How much help do you need from an agency or can family members support you in some of this?

  • What type of care or support you need?

  • How often do you want carers to  visit?

  • What times do you want them to visit?

  • How much can you afford to pay?

  • Enquire if you can  receive any financial assistance for the care you need? 

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  • How long have they been in business?

  • Are they a regulated agency with CQC?

  • How do they recruit staff and do they have the appropriate checks i.e.  two references, full DBS?

  • What service do they provide and can they provide the times you want?

  • What are their fees?

  • Is there a contract and for how long?

  • Can you have regular carers?

 

 

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                                                                           KEY CONTACTS

Care Quality Commission

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General enquiries

Telephone: 03000 616161
Email: enquiries@cqc.org.uk

Our phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays

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Derbyshire County Council

​Call Derbyshire

You can contact Call Derbyshire tel: 01629 533190 or by texting 86555.

We're open from 8am to 6pm on Monday to Friday and from 9:30am to 4pm on Saturdays.

Outside of these times we provide an out of hours service for some areas including social care.

 

British Sign Language (BSL)

Customers who prefer to use British Sign Language (BSL) can contact us using a SignLive video interpreter.

This service is available on Monday to Friday from 8am to 6pm. It's free to contact us from your home.

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Write to us

You can write to us at:

Derbyshire County Council
County Hall
Matlock
DE4 3AG

 

Derby City Council

Derby City Care Line – Social Care out-of-hours support

Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.

It operates Monday to Friday 5pm–9am, with a 24-hour service during weekends and bank holidays.

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CCG

Contact Us

For general enquiries only please contact:

E: ddccg.enquiries@nhs.net
T: 01332 868 730

 

You can also write to us at:

NHS Derby and Derbyshire CCG 
Cardinal Square
1st Floor, North Point 
10 Nottingham Road
Derby DE1 3QT

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Age Concern Derby

Our head office:
29a Market Place

Heanor

Derbyshire

DE75 7EG

Head Office phone number: 01773 766922
Fax: 01773 766924

Information and Advice phone number: 01773 768240

Email: administration@ageukdd.org.uk

Twitter: @AgeUK_DD www.twitter.com/AgeUK_DD

Facebook: www.facebook.com/AUKDD

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Derbyshire Mind

Head Office

Derbyshire Mind

Derby West Business Centre

Ashbourne Road, Mackworth, Derby DE22 4NB

Telephone : 01332 623732 

Email:enquiries@derbyshiremind.org.uk

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