Your Questions Answered
All the Information You Need to Know
Looking for a reliable Home Health Care Service that guarantees exceptional home care services in the greater San Francisco area? At Caringlinks Ltd, we care about the wellbeing and health of all of our patients, and go the extra mile to make sure you are satisfied with our services. We’ve compiled a list of questions and answers to make your experience with us all the more pleasant. Look at the answers to some of the most common questions, and contact us today!
All staff are given full training whether they work in the office or in care.
Caringlinks Staff work towards or have already achieved their NVQ in Health and Social Care or Office Administration if they work in the office.
Training is delivered taking an eclectic approach combining face to face training e- learning, visits from an external provider and attending training at the Royal Derby Hospital if specialist training is required.
Caringlinks works closely with Mercia College for delivering NVQ training.
Deciding on the the right care at home is an important decision to make.
How much help do you need from an agency or can family members support you in some of this?
What type of care or support you need?
How often do you want carers to visit?
What times do you want them to visit?
How much can you afford to pay?
Enquire if you can receive any financial assistance for the care you need?
How long have they been in business?
Are they a regulated agency with CQC?
How do they recruit staff and do they have the appropriate checks i.e. two references, full DBS?
What service do they provide and can they provide the times you want?
What are their fees?
Is there a contract and for how long?
Can you have regular carers?
Care Quality Commission
Telephone: 03000 616161
Our phone lines are open Monday to Friday, 8.30am to 5.30pm, excluding bank holidays
Derbyshire County Council
You can contact Call Derbyshire tel: 01629 533190 or by texting 86555.
We're open from 8am to 6pm on Monday to Friday and from 9:30am to 4pm on Saturdays.
Outside of these times we provide an out of hours service for some areas including social care.
British Sign Language (BSL)
Customers who prefer to use British Sign Language (BSL) can contact us using a SignLive video interpreter.
This service is available on Monday to Friday from 8am to 6pm. It's free to contact us from your home.
Write to us
You can write to us at:
Derbyshire County Council
Derby City Council
Derby City Care Line – Social Care out-of-hours support
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
Phone: 01332 956606 (for members of the public)
Phone: 01332 956607 (for professionals)
People who are hard of hearing of deaf please send an email to DCCcareLine@derby.gov.uk if you require Out of Hours Support.